We are firmly committed to providing high quality services to our clients through applying the high standards set out within this policy.
The Director has overall responsibility for ensuring that we maintain high standards of quality and client satisfaction. However, we rely on our associates and associates to play their part in implementing our policy and drawing to our attention, areas in which we can improve.
The company regards quality standards as an integral part of the business and acknowledges that high standards of quality will contribute to the overall performance of the company.
It is a particular priority for us to ensure that we select only competent people and monitor their working standards and performance on an ongoing basis.
EcoEvents is specifically committed to:
- Developing and improving the Quality Management System
- Continually improving the effectiveness of the Quality Management System
- The enhancement of customer satisfaction
- Quality objectives and targets, which will be set and reviewed on an annual basis
- A review of the Quality Management System on an annual basis The management also has a continuing commitment to:
- Ensure that client needs and expectations are determined and fulfilled with the aim of achieving customer satisfaction
- Communicate throughout the Organisation the importance of meeting client needs and legal requirements
- Establish the Quality Policy and its objectives
- Conduct Management Reviews of the effectiveness of the implementation of the Quality Management System
- Ensure the availability of
All personnel understand the requirements of this Quality Policy. The company complies with all legislation and regulations specifically related to its business activities.
The company constantly monitors its quality performance and implements improvements when applicable.