LEGAL INFORMATION ABOUT PRIVACY POLICIES, COOKIES, DATA COLLECTION AND USE ON OUR WEBSITES.
Welcome to Syntiro Associates’ privacy policy. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
WHO WE ARE
Syntiro Associates Limited is the controller and party responsible for your personal data (collectively referred to as “Syntiro Associates”, “we”, “us”, or “our” in this privacy policy). Our ICO registration number is ZA772386.
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy policy. Any queries, including exercising your legal rights, should be directed to the address below, or through our contact form.
Contact Email: hello@syntiroassociates.com
Telephone Number: 0203 589 8047
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
WHAT INFORMATION DO WE COLLECT?
We collect information from you when you set up an account with us, place an order, subscribe to our newsletter, fill out a form or otherwise get into contact with us.
You may, however, visit our site anonymously.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped as follows:
Identity Data, including first and last name, titles or other similar identifiers.
Contact Data, including your email address, telephone number or mailing address.
Transaction Data, includes details about payment to and from you and other details of products/ services you have purchased from us.
Financial Data, includes bank account or payment card details.
Marketing Data, including your preferences in receiving marketing from us or ay communication preferences.
Profile Data, including purchases or orders made by you, your interests, preferences, feedback and survey responses.
Technical Data, includes IP address, browser type and version, time zone setting and location, browser plug-ins, operating system and platform, and other technical details of the device you use to access this website.
Usage Data, includes information about how you use our website, products and services.
We also collect and use aggregated data however aggregated data is not considered personal data in law as this data will not directly or indirectly reveal your identity. We do not collect any Special Categories of Personal Data about you. Nor do we collect any information about criminal convictions and offences. We also do not knowingly collect data relating to children, and this website is not intended for use by children.
WHAT DO WE USE YOUR INFORMATION FOR?
Any of the information we collect from you may be used in one of the following ways:
- To personalise your experience
- To improve customer service
- To process transactions
- To send periodic emails
Your information helps us to better respond to your individual needs, and helps us to more effectively respond to your customer service requests
and support needs.
Concerning transactions, your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for
any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased service or service requested.
The email address you provide for order processing, will only be used to send you information and updates regarding our services.
HOW DO WE PROTECT YOUR INFORMATION?
We implement a variety of security measures to maintain the safety of your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via 3-D Secure using Transport Layer Security (TLS)
technology and is encrypted into our Payment gateway providers database which is only accessible by those authorised to use the system.
All information is kept completely confidential and deleted after each transaction; your private information will not be stored on our servers.
DO WE USE COOKIES?
Yes – Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow)
that enables the sites or service providers systems to recognise your browser and capture and remember certain information.
We use cookies to help us save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can
offer better site experiences and tools in the future.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your
browser settings.
DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?
We do not sell, trade, or otherwise transfer to outside party’s personally identifiable information. This does not include trusted third parties who
assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or
others rights, property, or safety.
We may share your data with third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other business or merge with them. If a change happens to our business, then the new owners may use you personal data in the same way as set out in this privacy policy.
THIRD-PARTY LINKS
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
TERMS AND CONDITIONS
For our terms and conditions please click here.
YOUR CONSENT
By using our site, you consent to our privacy policy.
YOUR RIGHTS
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
- If you want us to establish the data’s accuracy.
- Where our use of the data is unlawful but you do not want us to erase it.
- Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
- You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
We keep our privacy policy under regular review; this version was last updated on 10 August 2021.