Syntiro Case Study

Stagestruck

Stagestruck plans and executes a variety of venue-based events in the UK and overseas, for global brands including Skoda, Samsung, ITV, Marks & Spencer and BP. The original drivers to achieve ISO 9001, ISO 14001 and ISO 20121 certification were a combination of Stagestruck’s foundational principles as a value-led company, a commitment to streamline processes to enhance team efficiency, and to provide valuable evidence to clients that Stagestruck delivers a service that is hallmarked by quality and care.

The specific challenge was that Stagestruck had recently developed a bespoke End-to-End Client process. It was essential that all ISO requirements were integrated into this process rather than creating separate documentation and procedures, which would have caused lack of buy-in and system failure.  We achieved this through ongoing engagement with key Stagestruck personnel and an iterative, agile approach to project planning.

This collaborative approach also enabled the identification of ‘hotspots’ i.e. those company-specific risks and opportunities. This, in turn, led to the development of beneficial and meaningful Objectives, Targets and Plans that were captured in Stagestruck’s practical Improvement Log. This quickly became a live management tool, which continues to be referred to and updated during Management Meetings.

Stagestruck achieved certification by the target date set, with zero observations and zero non-conformities. The central framework implemented for Stagestruck builds in scale-ability in terms of other ISO’s as stakeholder requirements continue to grow, and they have since added ISO 45001 and ISO 27001 to their successes.

 

Sam has been invaluable to Stagestruck for helping us to understand the terrain we were moving in to, in aligning our systems and procedures to meet with the requirements, to execute the plan and ensure we maintain focus and continue to plan with regards to ISO 20121. Sam has always been available to guide us, has understood when to apply more pressure or where to pull back, her passion is second to none and we are very happy that we chose Sam to partner with us in all of our ISO standards. We are very proud of our zero observations and non-conformities and Sam has been key in helping us achieve this.

Ben Waller, Operations Director, Stagestruck

Syntiro Associates

hello@syntiroassociates.com
0203 589 8047

Syntiro Associates

hello@syntiroassociates.com
0203 589 8047